Return Policy
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
Eligibility
Item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Email customercare@pupfaire.com and we'll send you a return label.
Damages & issues
Inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and make it right.
Exceptions / non-returnable items
Perishable goods (e.g. food), custom or personalized products, and personal care goods. We also don't accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards cannot be returned.
Exchanges
The fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We'll notify you once we've received and inspected your return and whether the refund is approved. If approved, you'll be refunded to your original payment method. It may take time for your bank or credit card company to process and post the refund.
Questions? Email customercare@pupfaire.com.