Privacy Policy

PupFaire ("PupFaire," "we," "us," or "our") operates pupfaire.com, an online store offering enrichment toys, treats, apparel, beds, and curated monthly subscription boxes for dogs. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website, you agree to the practices described here. We may update this policy from time to time; any changes will be posted on this page with a revised "Last updated" date.

Information we collect

When you browse our site, place an order, or subscribe to a box, we may collect:

• Contact details — your name, email address, phone number, and shipping and billing addresses.
• Order and payment information — the products you buy and your order history. Payments are processed securely by our payment providers (such as Shopify); we do not store your full card details.
• Your dog's profile — details you choose to share so we can personalize your box, such as your dog's size, age, allergies, and chew style.
• Preferences and demographics — such as your city or postal code, interests, and how you'd like to hear from us.
• Website and device information — such as your IP address, browser type, and how you use our site, collected through cookies and similar technologies.

How we use your information

We use your information to:

• Process, fulfill, and deliver your orders and manage your subscription.
• Provide customer support and respond to your questions.
• Personalize the products and box contents we curate for your dog.
• Improve our products, website, and service.
• Send you order updates and, if you opt in, marketing emails about new products, offers, and news — you can unsubscribe at any time.

How we protect your information

We are committed to keeping your information secure. We use appropriate physical, electronic, and managerial safeguards to protect the information we collect and to help prevent unauthorized access or disclosure. No method of transmission over the internet is completely secure, but we work to protect your data using industry-standard measures.

How we use cookies

A cookie is a small file placed on your device that helps our website recognize you and remember your preferences. We use cookies to keep items in your cart, understand how our site is used, and improve your experience. Most browsers accept cookies automatically, but you can adjust your settings to decline them — though some parts of the site may not work as intended if you do.

Sharing your information

We do not sell or rent your personal information. We share it only with trusted service providers who help us run our store and fulfill your orders — such as payment processors, shipping carriers, and email or analytics providers — and only as needed to provide those services. We may also disclose information where required by law.

Links to other websites

Our website may contain links to other sites. Once you leave pupfaire.com, we have no control over those sites and are not responsible for the protection or privacy of any information you provide there. We encourage you to review the privacy policy of any website you visit.

Your choices and rights

You can:

• Opt out of marketing emails at any time using the unsubscribe link in any email.
• Ask us to access, update, or delete the personal information we hold about you.

To make a request or ask any question about this policy, email us at inquiries@pupfaire.com (or customercare@pupfaire.com for order-related requests).